How Can We Help?
Quick Links
Getting Started
Getting Started
- Overview - Learn the basics
- Creating Your First Well - Set up your first well
- Running a Simulation - Run your first RodSim analysis
Common Tasks
Common Tasks
- Import RSDX/RSVX Files - Bring in existing simulations
- Configure Rod Strings - Set up your rod design
- Generate PDF Reports - Export your results
- Compare Simulations - Run side-by-side analysis
Account Management
Account Management
- Profile Settings - Update your account info
- Security Settings - Manage password and authentication
Contact Support
For issues not covered in our documentation:| Method | Details | Response Time |
|---|---|---|
| [email protected] | Within 24 hours | |
| In-App | Use the help button in the platform | Within 24 hours |
- Description of the issue
- Steps to reproduce the problem
- Screenshots if applicable
- Well or simulation name (if relevant)