Account Locked

After five failed sign-in attempts in a row, PetroBench temporarily locks the account. You'll see a message on the login screen telling you the account is locked.

Why this happens

The lock is a brute-force protection. Without it, someone could guess passwords at an account indefinitely. Locking after a handful of wrong passwords makes that impractical while costing a legitimate user half an hour at most.

It is triggered by the password itself being wrong, so the usual causes are ordinary ones:

• A saved password in your browser or password manager is out of date, and it re-submits the old one every time you land on the login page.
• Caps Lock, or a keyboard layout that puts symbols somewhere else.
• Two PetroBench accounts, and the password of one is being typed into the other.
• Someone else genuinely attempting to sign in as you. If you weren't the one making the attempts, tell us.

Only failures that happen close together count. Attempts more than 30 minutes apart do not add up, so a typo today and a typo next week will not combine into a lock.

Regain access

• Wait 30 minutes. The lock clears by itself. After that, sign in with the correct password.
• Reset your password. If you're not certain of your password, run the Forgot Password flow. A successful reset clears the lock immediately, so there's no need to wait out the 30 minutes.

Resetting is the better option of the two if you're locked out repeatedly, because waiting does nothing about the wrong password that caused it.

Still locked out

If you can't get in after waiting and resetting your password:

• Confirm you're using the correct email address (check for typos and Caps Lock).
• Try a different browser or incognito window to rule out a saved password being re-submitted.
• Contact support@petrobench.com and we'll unlock it manually.