Common Issues
Troubleshoot common PetroBench issues in one place: signing in and account access, RodSim simulations, data import, and reports. Find the fix for your problem fast.
Having trouble with PetroBench? Find your issue below. Each guide walks through the likely causes and how to fix them. If none of these match, contact support.
Signing In and Account Access
Forgot Password
Reset your password from the login screen
Account Locked
Regain access after too many failed attempts
Can't Sign In with MFA
Lost your authenticator or recovery codes
Organization Access
Can't see your wells, simulations, or team
Trial or License Expired
Access limited after a trial or subscription lapses
Simulations
Simulation Errors
Validation and runtime errors when running RodSim
Slow or Stuck Simulation
A simulation is taking too long or won't finish
Comparison Errors
Comparisons that won't create, run, or look wrong
Data and Import
Import Failures
RodStar or SRod files won't import correctly
Survey Import Problems
Directional survey won't import or data looks wrong
Reports and Display
PDF Export Fails
Reports won't download, time out, or come out blank
Browser Issues
Charts, buttons, or pages not loading correctly
Still stuck? Email support@petrobench.com with your well or simulation name, a screenshot, and what you've already tried.