SupportFAQFrequently asked questions about PetroBenchGetting Started What is PetroBench?Do I need to install anything?What browsers work best?Can I use PetroBench on mobile?How do I get an account? Wells & Data How do I create a well?What file formats can I import?Can I import RodStar files?Why is my directional survey not importing?Can I edit well data after import? Simulations How do I run a simulation?Why won't my simulation run?How do I duplicate a simulation?How do I export results to PDF? Equipment What pumping units are available?Can I add my company's equipment?What rod types are supported?How do I configure rod guides?Can I save equipment configurations? Calculators What calculators are available?Can I use calculator results in simulations? Organization & Access Can I belong to multiple organizations?How do I change my role?What's the difference between HQ, Division, and Region? Account & Security How do I reset my password?Why is my account locked?How do I change my email address?What happens when I deactivate my account? Billing & Plans Is there a free trial? Still Have Questions? Contact us at support@petrobench.com.SupportGet help with PetroBench. Browse FAQs, troubleshoot common issues, check system requirements, and contact our support team.Forgot PasswordReset your PetroBench password using the forgot password flow. Step-by-step instructions for recovering access to your account.