Browser Issues

Something looks broken, won't load, or doesn't respond when you click it.

Supported Browsers

Quick Fixes

Try these in order. Most issues are solved by one of these:

1. Hard Refresh

Clears cached files for the current page:

• Windows/Linux: Ctrl + Shift + R
• Mac: Cmd + Shift + R

2. Clear Browser Cache

Clears all cached PetroBench data:

Chrome:

1. Press Ctrl + Shift + Delete (or Cmd + Shift + Delete on Mac)
2. Set time range to "All time"
3. Check "Cached images and files"
4. Click Clear data
5. Go back to PetroBench and refresh

Firefox:

1. Press Ctrl + Shift + Delete
2. Select "Cache"
3. Click Clear Now

Edge:

1. Press Ctrl + Shift + Delete
2. Check "Cached images and files"
3. Click Clear now

3. Try Incognito/Private Mode

This tests whether the issue is caused by cached data or browser extensions:

• Chrome: Ctrl + Shift + N (or Cmd + Shift + N)
• Firefox: Ctrl + Shift + P
• Edge: Ctrl + Shift + N

If it works in incognito, the problem is likely:

• A browser extension interfering
• Corrupted cache data

4. Disable Browser Extensions

Ad blockers and privacy extensions sometimes break web apps:

1. Open your browser's extension manager
2. Disable all extensions
3. Refresh PetroBench
4. If it works, re-enable extensions one at a time to find the culprit

Common problem extensions:

• Ad blockers (uBlock, AdBlock)
• Privacy tools (Privacy Badger, Ghostery)
• VPN extensions
• Developer tools

Page Won't Load / Stuck Loading

You see a spinner that never stops, or a blank page.

Try:

1. Check your internet connection
2. Try a different page in PetroBench. Is it just this page?
3. Check status.petrobench.com for outages
4. Clear cache and refresh
5. Try a different browser

Text or Layout Looks Wrong

Fonts are weird, things are overlapping, or the layout is broken.

Try:

1. Reset your browser zoom to 100% (Ctrl/Cmd + 0)
2. Try a different screen resolution
3. Update your browser to the latest version
4. Clear cache and refresh

Update Your Browser

Old browsers can cause problems. To update:

Chrome: Menu (⋮) > Help > About Google Chrome

Firefox: Menu (☰) > Help > About Firefox

Edge: Menu (⋯) > Help and feedback > About Microsoft Edge

System Requirements

For best performance:

• RAM: 4 GB minimum, 8 GB recommended
• Screen: 1280x720 minimum resolution
• Internet: Stable broadband connection
• Browser: Latest version of Chrome, Edge, or Firefox

Still Broken

If none of the above helps:

1. Note exactly what's broken (which page, which feature)
2. Take a screenshot
3. Check the browser console for errors (F12 > Console)
4. Email support@petrobench.com with:
   • Browser name and version
   • Operating system
   • Screenshot of the issue
   • Console errors (if any)
   • Steps to reproduce the problem