Common IssuesAccount Locked
Account Locked
Unlock your PetroBench account after too many failed login attempts. Learn why accounts get locked and how to regain access.
After several failed login attempts in a short time, PetroBench temporarily locks your account to protect it from unauthorized access. You'll see a message telling you the account is locked.
Regain access
- Wait 15 minutes. The lock clears automatically. After that, sign in with the correct password.
- Reset your password. If you're not sure of your password, run the Forgot Password flow. A successful reset also clears the lock, so you don't have to wait.
Still locked out
If you can't get in after waiting and resetting your password:
- Confirm you're using the correct email address (check for typos and Caps Lock).
- Try a different browser or incognito window to rule out a cached session.
- Contact support@petrobench.com and we'll unlock it manually.
Repeated lockouts usually mean a saved password is out of date. Reset it once and update it in your password manager to stop the cycle.