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You clicked Download Report but nothing happened, or you got an error.

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How PDF Export Works

When you click Download:
  1. PetroBench gathers all simulation inputs and results
  2. Sends them to our server to generate the PDF
  3. Your browser downloads the file when ready
This usually takes 5-15 seconds, but complex reports can take up to 60 seconds.

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Common Issues

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Nothing Happens When You Click Download

Popup blocker is active: Most browsers block popups by default. The PDF might be trying to open in a new tab.
  1. Look for a popup blocked icon in your address bar
  2. Click it and allow popups from app.petrobench.com
  3. Try downloading again
Browser extension blocking the download: Ad blockers and privacy extensions sometimes block downloads:
  1. Temporarily disable extensions
  2. Try the download
  3. Re-enable extensions after

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”Failed to generate report” Error

Simulation hasn’t been run: You can only export results from completed simulations. If you haven’t run the simulation yet:
  1. Go to the Inputs tab
  2. Click Run Simulation
  3. Wait for completion
  4. Then try Download again
Simulation failed: If the simulation ended with an error, there are no results to export. Fix the simulation issues first. Server temporarily unavailable: Our PDF generation service occasionally restarts. Wait a minute and try again.

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Download Starts But Fails

Internet connection dropped: If your connection is unstable, large downloads can fail partway through:
  1. Check your internet connection
  2. Try again on a stable network
  3. Avoid downloading over mobile data
Browser timeout: Some browsers give up on slow downloads:
  1. Try Chrome (handles long downloads better)
  2. Wait without navigating away from the page
  3. Don’t close the tab while downloading

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PDF Opens But Is Blank or Corrupted

Download was interrupted: Try downloading again. Make sure to wait for the full download. PDF reader issue: Try opening the file with a different PDF reader (Adobe Reader, Chrome’s built-in viewer, Preview on Mac).

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Large Reports Take Longer

Reports with many charts and detailed rod string analysis are larger and take more time to generate. What makes reports large:
  • Complex rod strings (many tapers)
  • Detailed directional surveys
  • All chart types enabled
  • Comparison reports with multiple scenarios
If reports consistently timeout:
  • Try exporting individual simulations instead of comparisons
  • Contact support — we might be able to generate the report server-side

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Check Your Download Location

Can’t find the downloaded file?
  • Windows: Usually in Downloads folder or desktop
  • Mac: Usually in Downloads folder
  • Browser: Check your browser’s download history (Ctrl/Cmd + J)
Some browsers ask where to save files — check if there’s a save dialog waiting.

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Corporate Network Issues

If you’re on a company network:
  • Firewalls may block downloads from unfamiliar sources
  • DLP (Data Loss Prevention) software may intercept PDFs
  • Proxy servers can interfere with large downloads
Try:
  • Ask IT to whitelist petrobench.com
  • Try from a personal network to confirm it works
  • Use a mobile hotspot temporarily