Something looks broken, won’t load, or doesn’t respond when you click it.
Supported Browsers
| Browser | Status | Notes |
|---|
| Chrome | Recommended | Best performance and compatibility |
| Edge | Supported | Works well on Windows |
| Firefox | Supported | Occasional minor issues |
| Safari | Not recommended | Chart rendering problems, slower performance |
| Mobile browsers | Limited | Basic viewing only, not recommended for editing |
When in doubt, use Chrome. Most issues disappear when switching to Chrome.
Quick Fixes
Try these in order — most issues are solved by one of these:
1. Hard Refresh
Clears cached files for the current page:
- Windows/Linux:
Ctrl + Shift + R
- Mac:
Cmd + Shift + R
2. Clear Browser Cache
Clears all cached PetroBench data:
Chrome:
- Press
Ctrl + Shift + Delete (or Cmd + Shift + Delete on Mac)
- Set time range to “All time”
- Check “Cached images and files”
- Click Clear data
- Go back to PetroBench and refresh
Firefox:
- Press
Ctrl + Shift + Delete
- Select “Cache”
- Click Clear Now
Edge:
- Press
Ctrl + Shift + Delete
- Check “Cached images and files”
- Click Clear now
3. Try Incognito/Private Mode
This tests whether the issue is caused by cached data or browser extensions:
- Chrome:
Ctrl + Shift + N (or Cmd + Shift + N)
- Firefox:
Ctrl + Shift + P
- Edge:
Ctrl + Shift + N
If it works in incognito, the problem is likely:
- A browser extension interfering
- Corrupted cache data
4. Disable Browser Extensions
Ad blockers and privacy extensions sometimes break web apps:
- Open your browser’s extension manager
- Disable all extensions
- Refresh PetroBench
- If it works, re-enable extensions one at a time to find the culprit
Common problem extensions:
- Ad blockers (uBlock, AdBlock)
- Privacy tools (Privacy Badger, Ghostery)
- VPN extensions
- Developer tools
Page Won’t Load / Stuck Loading
You see a spinner that never stops, or a blank page.
Try:
- Check your internet connection
- Try a different page in PetroBench — is it just this page?
- Check status.petrobench.com for outages
- Clear cache and refresh
- Try a different browser
Text or Layout Looks Wrong
Fonts are weird, things are overlapping, or the layout is broken.
Try:
- Reset your browser zoom to 100% (
Ctrl/Cmd + 0)
- Try a different screen resolution
- Update your browser to the latest version
- Clear cache and refresh
Update Your Browser
Old browsers can cause problems. To update:
Chrome: Menu (⋮) > Help > About Google Chrome
Firefox: Menu (☰) > Help > About Firefox
Edge: Menu (⋯) > Help and feedback > About Microsoft Edge
System Requirements
For best performance:
- RAM: 4 GB minimum, 8 GB recommended
- Screen: 1280x720 minimum resolution
- Internet: Stable broadband connection
- Browser: Latest version of Chrome, Edge, or Firefox
Still Broken
If none of the above helps:
- Note exactly what’s broken (which page, which feature)
- Take a screenshot
- Check the browser console for errors (F12 > Console)
- Email [email protected] with:
- Browser name and version
- Operating system
- Screenshot of the issue
- Console errors (if any)
- Steps to reproduce the problem
