Trial or License Expired
What the Trial Expired, License Expired, and No Access screens mean in PetroBench, what still works, and how to regain access.
When your free trial ends or your organization's subscription lapses, PetroBench limits access and shows a screen that explains why. The exact screen tells you what changed and who can fix it. This page covers the three states you might land on and how to get back in.
Your wells, simulations, and equipment are not deleted when access lapses. Your data is retained and becomes available again once the trial converts to a subscription or the subscription is renewed.
Which Screen Am I Seeing?
| Screen | What Happened | Who Can Fix It |
|---|---|---|
| Trial Expired | Your organization's free trial has ended | Whoever manages billing starts a subscription |
| License Expired | An active subscription lapsed or was not renewed | An organization administrator renews it |
| No Access | Your membership in that organization was removed or changed | Switch to another organization, or ask an admin to re-invite you |
The first two states affect everyone in the organization at once. No Access is specific to your membership, so colleagues in the same organization may still be working normally.
Trial Expired
Your free trial has ended, so the organization needs a paid subscription to keep going.
What still works: Access is limited until a subscription starts. You can still sign in and switch to any other organization you belong to.
How to regain access:
- If you manage billing for your organization, start a subscription by choosing a plan.
- If you do not manage billing, ask your organization administrator to start the subscription. See Finding Your Administrator below.
Not sure whether the trial actually ended or something else is wrong? Confirm at status.petrobench.com that there is no wider outage before assuming it is a billing issue.
License Expired
Your organization had a subscription and it lapsed. Until it is renewed, access stays limited for everyone in the organization, not just you.
What still works: You can sign in and switch to other organizations you belong to. Work inside the lapsed organization is locked until renewal.
How to regain access:
- An organization administrator (or whoever manages billing) needs to renew the subscription.
- If that is not you, reach out to your administrator so they can renew. Renewal restores access for the whole organization at once.
No Access
If you see a No Access screen for an organization, your membership there was likely removed or changed. This is different from a trial or license lapse: it is specific to your account.
What still works: You can switch to any other organization you are a member of and keep working there.
How to regain access:
- If you belong to more than one organization, use the organization switcher to move to another one. See Switch Organization.
- If you need access back to the organization that shows No Access, ask an administrator there to re-invite you.
- If you were expecting access and never had it, this may be an invitation that was not accepted rather than a lapse. See Organization Access.
Finding Your Administrator
If you are not the person who manages billing, you will need an organization administrator to act.
- On SME and Enterprise plans, open the Company page and check the Users tab, or search the Contacts directory to find who administers your organization.
- If you cannot reach the Company or Contacts pages because access is limited, contact support and we will point you to the right person.
Renewing or starting a subscription requires billing or administrator permissions. A regular member cannot lift a trial or license lapse on their own, so route the request to the right person early to avoid downtime.
What Happens to Your Data
- Your wells, simulations, comparisons, and equipment are retained during a lapse.
- Access to that data is restored when the trial converts to a subscription or the subscription is renewed.
- New data still belongs to whichever organization is active, so if you switch organizations while one is locked, anything you create belongs to the organization you switched to.
When to Contact Support
Reach out to support@petrobench.com if:
- You manage billing but cannot find a way to start or renew the subscription.
- You do not know who your organization administrator is.
- You believe your access was removed by mistake.
- You renewed or were re-invited but access has not been restored.
- The screen does not match your situation (for example, you see a lapse but a colleague confirms the subscription is active).
Include:
- Your organization name.
- Which screen you see (Trial Expired, License Expired, or No Access).
- A screenshot of the screen.
- What you have already tried.